VictimConnect

Confidential referrals for crime victims

  • About Us
    • About Our Services
    • What to Expect
    • Mission and Values
    • Frequently Asked Questions (FAQs)
    • National Hotline Consortium Membership
    • Employment Opportunities
  • Learn
    • Types of Crime
      • Assault
      • Child Abuse and Neglect
      • Domestic Violence
      • Elder Abuse and Neglect
      • Financial Fraud
      • Hate Crimes
      • Homicide and Grief
      • Human Trafficking
      • Mass Violence
      • Sexual Assault
      • Stalking
    • Victim Rights
    • Criminal and Civil Law
    • Self Care
  • Resources
    • Financial Assistance
    • Protection Orders
    • Address Confidentiality
    • National Hotlines
  • For Our Partners
    • Statistics
    • Marketing & Outreach Materials
  • Get Help
    • Talk to Someone
    • Reporting a Crime
    • VictimConnect Chat
    • Connect Directory
    • Physical Safety
    • Online and Technology Safety
  • Accessibility Options

National Hotline Consortium Membership

This post is also available in: Español (Spanish)

The VictimConnect Resource Center is an active member of the National Hotline Consortium. The National Hotline Consortium was formed in 2015 by a group of leading national victim service and crisis intervention hotlines. The primary goals of the Consortium are to develop and model best practices for victim services and crisis response phone, chat, text, and email hotlines and to facilitate communication and coordination among these hotlines all in order to provide high-quality response to users of the services.

As a member of the Consortium, VictimConnect has agreed to uphold the following standards:

  • The provider/organization maintains fiscal and HR management plans that meet applicable laws and funding expectations.
  • The provider maintains annual operating plans for all operations and services, and integrated the plans into staff job descriptions and performance plans
  • The provider has a written guideline that describes the program’s policy on nondiscrimination in service provision and employment.
  • The provider requires a comprehensive victim-centered, trauma-formed, solution-focused training program for all direct service staff and volunteers. The training program also incorporates a continuing education component with annual training standards and expectations.
  • The provider maintains its targeted area(s) of expertise.
  • The provider maintains written standards on confidentiality of services and related user records and will disclose these provider based standards on request.
  • The provider maintains a comprehensive resource and referral program component that includes policies related to; service description and/or taxonomy standards, inclusion/exclusion policies, memorandums of understanding and/or service agreements, update standards, and security.
  • The provider maintains a secure contact data collection and reporting system to record, track, and report required activities, outcomes, and individual operator matrix.
  • The provider maintains a record retention policy for all agency/service activities
  • The provider maintains a business continuity plan to ensure continued crisis service in the event operational site or necessary support technology is rendered inoperable. The provider tests this plan on an annual basis.
  • The provider maintains comprehensive policies and procedures related to situations that enter the service/operator into “mandated reporter” status.
  • The provider maintains service access and deliverability per the Americans with Disabilities Act standards.
  • The provider recognizes and is sensitive to the impact of vicarious trauma and has in place a comprehensive wellness program for its staff.
  • The provider regularly collects, reviews, and integrates user feedback with guidance from their leadership.

Resources

  • VictimConnect Chat
  • Reporting a Crime
  • Victim Rights
  • Self Care
  • Financial Assistance

Quick Exit

Quick Exit

If you are in immediate danger, call 911

A Program Of the

VictimConnect Resource Center is learning how to serve you better! We are undergoing training from November 16th through December 10thPlease be patient with us we enhance our ability to serve you. Please see home slide for hours of operation.

This website is funded through a grant from the Office for Victims of Crime, Office of Justice Programs, U.S. Department of Justice. Neither the U.S. Department of Justice nor any of its components operate, control, are responsible for, or necessarily endorse this website (including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided).
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