VictimConnect

Confidential referrals for crime victims

  • About Us
    • About Our Services
    • What to Expect
    • Mission and Values
    • Frequently Asked Questions (FAQs)
    • National Hotline Consortium Membership
    • Employment Opportunities
  • Learn
    • Types of Crime
      • Assault
      • Child Abuse and Neglect
      • Domestic Violence
      • Elder Abuse and Neglect
      • Financial Fraud
      • Hate Crimes
      • Homicide and Grief
      • Human Trafficking
      • Mass Violence
      • Sexual Assault
      • Stalking
    • Victim Rights
    • Criminal and Civil Law
    • Self Care
  • Resources
    • Financial Assistance
    • Protection Orders
    • Address Confidentiality
    • National Hotlines
  • For Our Partners
    • Statistics
    • Marketing & Outreach Materials
  • Get Help
    • Talk to Someone
    • Reporting a Crime
    • VictimConnect Chat
    • Connect Directory
    • Physical Safety
    • Online and Technology Safety
  • Accessibility Options

What to Expect

This post is also available in: Español (Spanish)

When you call, chat, or text our helpline, you will be greeted by a victim assistance specialist. We will ask, “Are you in a safe space to make this call/chat/text?” and provide an explanation of our confidentiality and privacy policy (see below for why we do this). From there, we will listen to your needs then do our best to connect you to resources and services.

We Care About Your Safety

It is important to us that you are safe while using our services. Asking if you are safe also helps us understand if you are in danger or in need of emergency services. If you are not safe, we will talk with you about how to get to a safe space or assist you with calling 911.

If at any time, it is no longer safe for you to continue with the call, chat or text, it is okay to disconnect. We will not contact you, and you can return to our helpline when it is safe again.

Help Us Protect Your Privacy

We want you to know that you do not have to share any personal details with us unless you want to. We do not track or store any identifying information in our records, like names or phone numbers. Anything you share will remain confidential, unless you disclose abuse or neglect of a child, elder or vulnerable adult,  or the intent to harm yourself or others.

We may ask you for more information about your age or location to help us find services that will best address your needs. You can always choose not to answer these questions.

We May Ask You For Feedback

If you are willing, we may ask you to complete a short five question survey  at the end of the call, chat, or text to help us improve our services. We are a new program and would appreciate your input.

We Can:

  • listen to you and your needs – you know yourself and how we can help you best
  • provide support – you are not alone
  • connect you with resources – you can get the help that you need

We Cannot:

  • make decisions for you
  • file reports or conduct investigations of any kind on your behalf
  • provide therapy or legal advice

Resources

  • VictimConnect Chat
  • Reporting a Crime
  • Victim Rights
  • Self Care
  • Financial Assistance

Quick Exit

Quick Exit

If you are in immediate danger, call 911

A Program Of the

VictimConnect Resource Center is learning how to serve you better! We are undergoing training from November 16th through December 10thPlease be patient with us we enhance our ability to serve you. Please see home slide for hours of operation.

This website is funded through a grant from the Office for Victims of Crime, Office of Justice Programs, U.S. Department of Justice. Neither the U.S. Department of Justice nor any of its components operate, control, are responsible for, or necessarily endorse this website (including, without limitation, its content, technical infrastructure, and policies, and any services or tools provided).
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